Your health is the most personal thing you can tell anyone. This is exactly what happens to it.
Body Recode is the software your coach or gym uses to understand how ready your body is right now. You answer a questionnaire and check in each week. Body Recode drafts your readiness report and your weekly replies, and your coach reads every one before you see it.
This policy sets out what we hold, who can see it, what we will never do with it, and how you can see, correct or delete it. It covers clients, and the coaches and clubs who use Body Recode. If anything here is unclear, email us and a person will answer.
The short version
Only what your report needs, and only once you have agreed.
If you are a client, that means:
You can skip any question. You can withdraw your consent at any time by telling your coach or emailing us.
To write your reports and keep you safe. Nothing else.
What we will never do
Only the people who need to: your coach, and a few of us when something needs looking after.
Your coach or gym
Your coach can see everything you give us and everything written about you, including any blood results you upload, because they use it to look after you. If you train at a gym, the staff it has set up as your coaches can see it too. Your coach or gym holds your information as well as us, and their own privacy obligations apply to them.
Body Recode
A small number of us can see your information, only to run and support the service: to fix a problem, to help your coach, or to keep it safe. While a coach is new to Body Recode, we also read their first few reports before they are sent, to check they are right.
The companies that run the software
Like most software, Body Recode runs on a few specialist providers. Each receives only what it needs for its job, and each is bound to keep it confidential and secure.
We do not use your identifiable information to train any model. Before we switch on anything new that receives client information, such as a body scan or a connection to a watch or ring, we will add it here.
A computer drafts it, following written rules. A person decides what you see.
Body Recode is not a general AI chatbot, and it is not a simple formula. It works from a written method: rules, drawn from published research, about what different combinations of answers mean and what someone in each state should and should not be asked to do. An artificial intelligence model reads your answers and writes your report and replies in plain English, following those rules.
Before your coach sees anything, the software checks it against every rule in the method that a computer can check: the stop that sends you to your GP, the safety rules for your medicines, how far your readiness can change from one report to the next, and the words and claims we never use, such as a hormone level we have not measured. A draft that breaks one of these rules is rewritten, and if it still breaks it, it is not saved. The same checks run again on anything your coach changes before it is sent. Some rules are about meaning and tone, and those need a person: your coach reads every report before you do.
Australian privacy law asks us to tell you how computer-made decisions about you are reached from 10 December 2026. We would tell you anyway.
What it uses
Your questionnaire answers and weekly check-ins, your medications, your menstrual and hormonal status, and your measurements, photos and blood results if you have added them.
What it works out
Where a person comes in
Every report and reply is a draft until your coach reads it. Your coach can change it, hold it or not send it, and writes your plan themselves: Body Recode does not write training programs or meal plans for you. The rule that stops things and sends you to your GP is a fixed rule, not a judgement the computer makes.
If you disagree with it
Tell your coach, or email info@bodyrecode.au and a person will look at it. You can ask for a report to be corrected, redone or removed.
We hold what we need to run your account, and we use it for nothing else.
We use it to run your account, set you up, support you, show your name to your clients, keep the service safe and tell you about changes. We may also send you news about Body Recode, which you can turn off at any time.
Your clients’ information is health information. By using Body Recode you agree to use it only to look after them, to keep your sign-in private, and to tell us straight away if you think someone else has used your account.
Our public pages measure our own advertising. The pages clients use never do.
When you visit bodyrecode.au, we record your IP address, device and browser, and the pages you view. If you fill in a form to book a call or a walkthrough, we receive your name, email, mobile and what you tell us.
Our public pages use Meta’s advertising tools. They are switched off on every page a client uses: the questionnaire, the check-ins, the client portal and the coach dashboard. Meta never receives anyone’s answers, photos, measurements or other health information. You can control cookies in your browser.
Your records are held in Sydney, encrypted, and open only to the people who need them.
Information is encrypted while it travels and while it is stored. Only the people who need it can get to it. A copy is backed up each night so nothing is lost if something goes wrong. No online service can promise to be perfectly secure, but we take every reasonable step.
Some of the providers above are overseas, so some of your information is processed outside Australia to run the service.
If something goes wrong
If there is ever a data breach likely to cause serious harm, we will tell the people affected and the Office of the Australian Information Commissioner, as the law requires. To report a security concern, email info@bodyrecode.au.
Seven years after you finish, then it is deleted. Your photos and blood results, sooner if you ask.
We keep a client’s health information while they work with their coach, then for seven years, the period some Australian states require of health service providers. After that we delete it, or remove anything that identifies them. If a coach leaves Body Recode, their clients’ records follow the same rule and are used for nothing else.
Photos and blood results are the most sensitive things we hold. Ask, and we will delete them at any time, unless the law says we must keep them.
You can see what we hold, correct it, delete it, or change your mind.
Email info@bodyrecode.au and we will answer within 30 days. If there is something we have to keep, we will tell you what and why.
If you are not happy with how we handled it, tell us first and we will try to put it right. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Body Recode is for adults. Coaches must not invite anyone under 18, and if you think someone under 18 has been invited, email us and we will delete what we hold.
When the software changes, this policy changes with it. The latest version is always here, with the date it changed.